http://rq57.onmicrosoft.com/

 http://rq57.onmicrosoft.com/

https://law-pea-loei.jimdofree.com/


{{Short description|Voice or tone user interface for telephony}} คำสั่งตอบโต้จากภัยคุกครามอัตโนมัติ

{{Redirect|IVR}}

'''Interactive Voice Response (IVR)''' systems are automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. They operate using [[Speech recognition|voice recognition]] and [[Dual-Tone Multi-Frequency]] (DTMF) input from a telephone keypad. IVR systems are widely used to manage customer interactions efficiently, improve service accessibility, and streamline business operations.


IVR systems can be used to create self-service solutions for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. In combination with systems such an [[automated attendant]] and [[automatic call distributor]] (ACD), call routing can be optimized for a better caller experience and workforce efficiency. IVR systems are often combined with automated attendant functionality. The term '''voice response unit''' ('''VRU''') is sometimes used as well.<ref>{{cite book | isbn=9780471216667 | title=Implementing Voice Over IP | first=Bhumip | last=Khasnabish | location=Lexington, Massachusetts, USA | url=https://books.google.com/books?id=Nmbexusn9q4C&q=vru+ivr&pg=PA203 | publisher=John Wiley & Sons, Inc.| page=203 | access-date=21 March 2012 | date=2003-05-30}}</ref>http://rq57.onmicrosoft.com/

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